Quality Management

Quality & Food Safety Commitments

CSR Quality Team is divided into two groups specialising in lab analysis and compliance systems.

Here in CSR, we set the quality and food safety standards to be the responsibility of all staff to ensure that only safe and quality products are supplied to our end consumers. CSR has its own in-house laboratory where our analysts can perform physical, chemical, and microbiological analysis on all our raw materials, finished products and plant equipment or facilities.


CSR Food Safety & Quality System is subjected to regular inspections through third-party audits by regulators, certification bodies, and key account customers. Our facility is certified with various compliance systems such as Food Safety System Certification from SGS, ISO 9001 from SIRIM QAS International, HACCP, GMP and MeSTI from the Ministry of Health and HALAL from JAIS.

Our Assurance

We firmly believe in providing the best quality and food safety products by always maintaining our consumers’ best interests at heart.

We strongly emphasise the responsibility to ensure all our products’ quality and food safety are upheld and not compromised.

The management is committed to implementing the Food Safety and Quality policy in collaboration with the company’s core values and to ensure the optimum satisfaction of our customers through:

We recognise that maintaining the trust and confidence of our stakeholders is crucial. We intend to merit this trust by conducting ourselves according to the principles and standards in our HALAL policy, whereby we are committed to produce refined sugar products that are HALAL, hygienic, clean, and not harmful to human health.